Privacy Policy

Last updated: September 15, 2026

New England Frame Components respects your privacy. This policy explains what information we collect through this website, how we use it, and the choices available to you.

Information We Collect

When you contact us or submit project plans, we may collect information you provide, including your name, email address, phone number, company, professional role, project location, project requirements, schedules, and uploaded construction documents. We may also receive basic technical information used to operate and secure the website, such as browser type, device information, and IP address.

How We Use Information

We use submitted information to respond to inquiries, review project requirements, coordinate next steps, communicate with participating suppliers or service providers when necessary, improve website operations, prevent misuse, and comply with applicable legal obligations.

How Information May Be Shared

We may share relevant project information with participating suppliers, service providers, hosting providers, email providers, or other parties needed to evaluate and coordinate a requested project. We do not sell or rent personal information.

Uploaded Plans and Documents

Files submitted through the Send Plans form may be delivered by email to designated company recipients and retained as reasonably necessary to review the request and provide follow-up. Please do not include Social Security numbers, financial account information, medical information, passwords, or other sensitive personal data that is not needed for the project review.

Cookies and Website Technology

The website may use essential cookies and performance, analytics, security, or accessibility tools to support website functionality and understand general usage. Your browser settings may allow you to limit or delete cookies.

Data Retention and Security

We retain information only for as long as reasonably necessary for the purposes described in this policy, business recordkeeping, dispute resolution, security, and legal requirements. We use reasonable administrative and technical safeguards, but no method of online transmission or storage can be guaranteed completely secure.

Your Choices

You may contact us to request access to, correction of, or deletion of personal information you previously submitted, subject to applicable legal and business recordkeeping requirements.

Contact Us

For privacy questions or requests, please use the Contact page and identify your message as a privacy request.

Changes to This Policy

We may update this Privacy Policy periodically. The revised policy will be posted on this page with an updated revision date.